Blue Penguin Pool Service FAQ

What types of pools do you clean?

We clean all types of pools, including inground, above ground, and saltwater pools, ensuring a thorough and professional cleaning process for each one.

What cleaning products do you use?

We use environmentally friendly and effective cleaning products that are safe for your pool and the surrounding environment, leaving your pool sparkling clean without any harmful chemicals.

Do you offer maintenance services?

Yes, in addition to cleaning, we offer maintenance services such as equipment inspection, water balance checks, and minor repairs to keep your pool in top condition.

What's the expected lifespan of a pool pump?

Pool pumps typically serve your pool well for 8 to 10 years. Signs of wear or inefficiency may signal it's time for a replacement. We recommend consulting with our swimming pool experts for a professional assessment and potential replacement options.

Can I repair my pool without draining it?

Yes, minor repairs can be performed with water still in the pool. However, extensive damage may require professional intervention to ensure long-term solutions and prevent future leaks. Fill out our online form for a no-obligation quote on repairs.

Is it feasible for me to replace my pool pump on my own?

While some DIY projects are manageable, replacing a pool pump involves complicated electrical and plumbing work that requires specialized knowledge. For safety and efficiency, it's best to employ a professional from our network of skilled pool technicians.

How will I know if my pool pump needs repairs or a replacement?

If your pump is making unusual sounds or leaking water, it's likely in need of attention. These symptoms could indicate worn bearings or other mechanical issues. To avoid unnecessary costs and ensure a proper fix, seek advice from a pool pump specialist in our directory.

When should I consider getting a new pool pump?

If your pump is over 8 years old or exhibiting signs of malfunction such as strange noises or reduced efficiency, it might be time for an upgrade. Delaying could lead to more significant damage, so it's advisable to consult with a reputable pool service provider promptly.

Why is my pool losing more water than usual?

Water loss can be attributed to several factors, including evaporation due to sun exposure, heat, wind, and humidity, or potentially a leak. If water levels drop too low, your pump could be at risk. To mitigate evaporation, consider investing in a pool cover. Contact us for a consultation and quote.

How often should the sand in my pool's sand filter be replaced?

The sand in your filter generally needs replacing every 3 to 5 years, though this can vary depending on the filter model and how frequently your pool is used. Regular replacement ensures optimal filtration and water clarity.

How can I determine whether my pool's water loss is due to evaporation or a leak?

Evaporation rates can increase with windy conditions or high humidity, but if you notice a sudden spike in water loss without an obvious cause, you might have a leak. Investigating for unexplained damp spots around your pool or a significant drop in water levels can help identify leaks.

Does owning a pool require a lot of maintenance?

Regular pool maintenance is straightforward and doesn't have to be time-consuming. With routine chlorine treatment and debris removal using a pool net, you can keep your pool in great condition with just about half an hour of maintenance work each week.

Company FAQ

What services do you offer and how much does it cost?

Here you'll find our pricing packages, but we also offer customized quotes for your pool service or any pool-related issues. Feel free to browse our online shop if you'd like to know the cost of various products, such as filters or chemicals.

Do you provide one-time cleanings?

Yes, we offer one-time pool cleanings to get your pool sparkling and ready for any occasion or event.

Can you handle pool repairs?

While we focus on cleaning, we can recommend trusted partners who specialize in pool repairs and maintenance.

Can I trust your staff?

Absolutely. For over 15 years, you can place your trust in us. We ensure that all our staff members undergo thorough background checks, guaranteeing both your safety and the reliability of our service.

What payment methods do you accept?

We accept bank transfers and cash as payment methods.